Shipping and delivery

The seller will ship all orders after receiving the full payment. Orders are shipped on business days (Mon-Fri). Orders placed on Estonian Public Holidays are shipped on the next business day. 

Orders paid on a business day before 14.00 (GMT+2) are usually shipped on the same day. 

In case there is an unfortunate error (stock quantity mistake, quality problem, etc) with the ordered products, the seller will contact the client to agree on the replacement or compensation.

The shipping methods, fees and expected delivery times can be seen here.

Delivery prices and estimated delivery times are in the following table:

Shipping method  Price € Free from € Speed (working days)

 

Europe, USA, Canada, Australia

     
Standard Shipping + Tracking 5 150 3...10
DHL Express for orders 1-79€ 15 150 1...3
DHL Express for orders 80-149€ 7,50 150 1...3

 

REST OF THE WORLD

     
Standard Shipping + Tracking 5 150 7...28
DHL Express for orders 1-79€ 19 250 3...5
DHL Express for orders 80-249€ 9,90 250 3...5

 

FINLAND

     
Itella SmartPost Parcel Machine 5 150 1...5
Matkahuolto Service Point 5 150 2...5
Standard Shipping + Tracking 5 150 2...6
DHL Express 15 250 1...3

 

ESTONIA

     
Pick Up in Shop 0 0 0
SmartPost Parcel Machine 2 40 1
Omniva Parcel Machine 2 40 1
Omniva Courier 4 100 1...2

Business Days & Holidays

All orders are shipped after receiving the full payment. Orders are shipped on business days, Monday - Friday. Orders paid on a business day before 14.00 (GMT+2) are shipped on the same day. 

Packages do not ship on weekends or the following holidays in Estonia:

  • 1. January - New Year's Day
  • 24. February - Independence Day; Anniversary of the Republic of Estonia
  • 29. March - Good Friday
  • 31. March - Easter Sunday
  • 1. May - Spring Day
  • 19. May - Pentecost
  • 23. June - Victory Day
  • 24. June - Midsummer Day
  • 20. August - Estonian Restoration of Independence
  • 24. December - Christmas Eve
  • 25. December - Christmas Day
  • 26. December - Boxing Day

The working day preceding New Year’s Day, the anniversary of the Republic of Estonia, Victory Day, and Christmas Eve is shortened by three hours. Orders will be processed and shipped out until 12.00 (GMT+2) on these days.

Orders placed on Estonian Public Holidays are shipped on the next business day.

Refunds, returns and exchanges

All products ordered from Starry Online Shop are eligible to exchange or return for 30 days from receiving the order. 

To exchange or return a product the client needs to send an email with an explanation of the defect or problem and a desirable solution to info@starrylashes.com. Requests can also be made by phone (+37258868733) or in the Starry shop at Laki 4, Tallinn, Estonia.

The seller refunds the amount of the returned products together with the original shipping fee within 14 days from the date the products arrive back to the seller's address. In the case of an exchange, the seller will send a new product to the client within 5 business days after the product being exchanged has been returned to the seller's address (Starry shop, Laki 4, Tallinn, 10621, Estonia).

The shipping costs of returned products are paid by the client, unless a wrong or defective product has been sent to the client.

The right to return and exchange does not apply to products that are unusable due to hygiene reasons. 

 

See shipping options

We ship in 24h 

on working days!

 

Payment options

   

   

 

    

 

© Trusted store since 2010